Privacy and Return Policies

Privacy Policy


Thank you for visiting our web site. This privacy policy tells you how we use order information collected at this site. Please read this privacy policy before using the site or submitting any order information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any order information you provide will be used. Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.


Collection of Information

We collect order information, like names, postal addresses and credit card information, when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to a mailing list – again, only with your permission. All your order information is considered otherwise private and confidential.


Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Order information cannot be collected via cookies and other tracking technology, however, if you previously provided order information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. All your order information is considered otherwise private and confidential to Kaye-Smith.


Commitment to Data Security

Your order information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.


Privacy Contact information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

  • By Email:
  • By Phone: 800.822.9987

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

 

Return Policy


We will not accept returns or exchanges for items ordered incorrectly. Custom orders are non-refundable.


If an ordered item is received damaged or in error originated by Kaye-Smith we will correct the mistake with no further charge to you or send you a refund within 30 days.


We will accept returns for damaged or mis-shipped product. Items received damaged must be returned with the original packaging.