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Government & Utilities Case Study

CHALLENGE

A large municipal utility needed to consolidate its billing services to more than 22,000 residential and commercial customers. Bills for water, sewer, gas, etc. were being sent out separately, and they each had their own look and feel.

The utility sent out a request for bid for high-quality and accurate invoicing that also offered consistent brand representation. More specifically, they needed:

    • Data procurement expertise

    • Design/creativity capabilities

    • High security

    • Privacy protection

    • Operational excellence

    • Consistency in hitting deadlines

SOLUTION

Kaye-Smith created a uniform brand look for the water, sewer and gas services. We expanded the invoice to include informational materials, such as tips on saving water or reducing a gas bill, and added customer usage information. Invoices are mailed within 24 hours of receiving the data. Our solution saves the utility company money, but also makes it easier for customers to receive and process their bills.

We offered a single source to deliver accurate and on-time invoicing while adhering to high-security needs for personal information. Because everything happens under our roof, we are 100% accountable to our customers.

Kaye-Smith offers a single source to deliver accurate and on-time invoicing while adhering to high-security needs for personal information.

RESULTS

  • Saved the utility company money on postage through pre-sort processing.

  • Made it easier for customers to understand and pay their bills. Bar charts show historical utility usage and an automated lockbox feature allows customers to pay online or with a check.

  • Served a large organization as a true outsourcing partner.

Interested in working with us? Give us a call at 1.800.822.9987 or send us a message.

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